Frequently Asked Questions

Why Carpet?

  • Décor versatility – Complement your existing décor theme or create a whole new look from the extensive range of carpet colours and surface textures.
  • Insulation – Homes with carpets are cooler in summer, warmer in winter and much quieter .
  • Safety – Protect your family by providing a slip free floor surface.
  • Easy to maintain  – A good vacuum cleaner, a periodic wet clean and prompt attention to spills is all you need to keep your carpet looking good.
  • Value for money – With the wide range of carpet available, there is a solution for practically every budget and décor need.

How do I choose the right carpet?

There are many factors to consider when comparing carpet which can affect durability and life span i.e. fibre density, height of the fibres, carpet grading and twist level.

We recommend you read about Carpet Styles and Fibres and then come and talk to us at Carpet Hotline. We’ll help you assess your needs and budget to ensure you make the right choice.

What is the difference between cut pile and loop pile?

Cut pile and loop pile are the two major styles of carpet. (These can also be combined to create a cut and loop construction.)  The construction of the carpet creates the surface effect i.e. the style.  

A “loop”pile carpets has fibres that consist of a bunches of loops, while “cut pile” refers to fibres that have had the loops cut.

Read more about Carpet Styles

Can you install my carpet?

Absolutely! A good installer is essential to your carpet purchase and Carpet Hotline have a trusted team of trade qualified installers who will provide you with expert craftsmanship and excellent service.

Carpet Hotline also give you a 12 month guarantee on all workmanship by our installation team.

Will Carpet Hotline move my furniture?

Yes we can however please note that heavier items such as pool tables or pianos may require moving by a specialist to avoid damage.

Just let us know if you would like us to move your furniture and we will provide a price for you.

How important is Underlay?

A good quality underlay is essential in maintaining the backing of your carpet and help prevent pile crushing.

The carpet backing provides vital support and a poorly specified underlay will lead to stretching and rucking that can result in the breakdown of the carpet backing.

A good quality underlay protects the foundation of your carpet and its importance in maintaining the great condition of your carpet cannot be underestimated.

Can I reuse my underlay?

While it is possible to reuse existing underlay, it is not recommended. Underlay wears just as carpet does, and any wear patterns from the old carpet will affect your new carpet too.

Using old underlay may also void a carpets’ warranty so while initially it may seem like a good idea to save some money, using your old underlay could end up costing you more.

What is the best way to care for my carpets?

Maintaining the quality and good condition of your carpet is easier than you think.

We highly recommend reading our Top Tips for Carpet Care so that you get the best out of your carpets for as long as possible.

Why Vinyl?

Vinyl flooring has been around since the 1930’s and with the many advances in technology, is perhaps the most versatile flooring option for today’s busy lifestyles.

Of all the flooring options, it requires the least maintenance and is the most resilient of all the floor covering options. It is pet and child friendly, durable, water resistant and easy to keep clean.

Hygienic and hassle free, resilient Vinyl flooring has many stylish and eye catching designs that are the answer to your decorating prayers for those whose desire for beauty is driven by budget and practicality.

How long will my vinyl floor last?

The longevity of your vinyl floor ultimately depends on the original quality and how well you care for your floor.

A vinyl floor generally has a life expectancy of anywhere between 5 – 30 years.

Will vinyl fade in direct sunlight?

All vinyl floors, and in fact most floor coverings, can be affected by direct sunlight over a period of time.

We recommend closing curtains or blinds on sunny days to protect your vinyl flooring.

Where can I install vinyl flooring?

Vinyl flooring can be installed over firm surfaces such as concrete, hardwood or plywood.

It is not recommended to install it over two or more existing vinyl layers as any imperfections or damage in these layers may appear in your new floor.

Do I need to glue down my vinyl floor?

The answer is yes – but not in all cases. There are three methods used for the installation of vinyl with the existing condition and location of the area to be covered determining the most appropriate method.

The three methods are:

Loose Laid With this method, acrylic double-faced flooring tape is applied at doorways and under seams to hold the vinyl in place.

This method is not recommended for wet areas such as bathrooms or for installations with more than one seam.

Fully Bonded With this method, a permanent or releasable bonding adhesive is spread over the entire area.

A fully bonded application makes it possible to choose any performance level of vinyl flooring and with the use of releasable adhesive can be easily removed.

Perimeter Bonded In this type of installation, the adhesive is applied to the perimeter of the room only.

This method is often considered in temporary installations or when aiming to minimise costs.

Should I use mats or furniture protectors on my vinyl floor?

The best way to ensure your vinyl maintains its great condition is to prevent damage.

Using mats at entrances can help prevent dirt, oil, sand and other substances that can cause damage being tracked onto your floor.

We also recommend using non-staining floor protectors made of hard plastic or felt underneath furniture.

What is the difference between vinyl flooring and linoleum?

Vinyl flooring is manufactured using petrochemicals whilst Linoleum is produced from a composition of organic compounds.

What is laminate flooring?

Laminate flooring is a multi-layered synthetic flooring product that is fused together to create a durable and attractive flooring cover with excellent scratch and stain resistant properties.

Consisting of three layers, the inner core is melamine resin and fibreboard with a photographic finish layer under a clear protective layer with the photographic layer giving it the look of wood or stone.  

Installed laminate floors typically “float” over the sub-floor on top of an underlay, which provides moisture and sound-reducing properties.

Is laminate flooring noisy?

The key to avoiding a noisy laminate floor is proper installation on a level subfloor with an expansion gap to allow for seasonal movement, combined with the use of the correct underlay as recommended by the manufacturer.

Get these key points right and laminate flooring will be only slightly noisier than carpet.

Is laminate flooring high maintenance to look after?

Laminate flooring has excellent scratch and stain resistant properties so a regular clean is all that is needed to keep it looking great.

Keeping it clean will prevent dust, dirt and sand particles from scratching the decorative surface over time, especially in high traffic areas.

Will water or spills damage laminate flooring?

Mopping up any spills as soon as possible will avoid damage and ensure your floor continues to look great for many years.

Your laminate floor should be kept relatively dry, as water or moisture left on the surface can cause the planks to swell or warp although some brands have a water-resistant coating.

For this reason, it is not recommended to install laminate flooring in wet areas such as kitchens, bathrooms and laundries as they have a high moisture content. It is worth noting that doing so, will void your manufacturer’s warranty.

Is laminate flooring easy to install yourself?

Profiled on all four sides with a tongue and groove joining system, laminate flooring is relatively fast and easy to install.

For best results and warranty purposes however, you may prefer to use a professional installer.

What is included in a professional installation?

Having your laminate flooring installed by our professional installation team gives you a completely finished floor with all scotia and door trimming included with a full one year warranty on the workmanship.

Can laminate be installed over existing flooring?

You can’t lay laminate over carpet however if the existing floor is in good, firm condition and level then you may be able to install laminate over it.

It is worth remembering that doing so may increase the height of your flooring which can affect doorways, skirting boards and low lying electrical outlets.

Can you install laminate flooring on a stair case?

Yes however for best results and warranty purposes this type of installation is best performed by a professional installer.

Can laminate flooring be installed outside?

As durable as it is, laminate flooring is not designed for outdoor use and doing so will void your manufacturer’s warranty.

Can laminate flooring be installed in a commercial situation?

Yes, laminate flooring is suitable for both residential and commercial use with applicable warranties available for each situation.

Is laminate flooring cold?

Laminate flooring takes on the ambient temperature of the room faster than natural stone or ceramic floors making it a comfortable temperature underfoot all year round.

Why is bamboo flooring eco-friendly?

Bamboo is a naturally fast growing plant that reaches maturity in only 5 – 7 years, meaning that once harvested, it replenishes itself very quickly.

It also requires very little water and does not need fertilisers which often harm the environment.

Our range of bamboo flooring has environmental certification from Good Environmental Choice Australia(GECA) who are Australia’s leading independent, not-for-profit ecolabelling program.

How scratch resistant is bamboo flooring?

Bamboo flooring is finished with 10 – 12 layers of scratch resistant coating that not only protects your floor from wear and tear, but also has the added benefit of enhancing the natural colour of the bamboo.

This high quality finish is applied to the bamboo floor when it’s manufactured which means you can install it and walk upon it in the same day.

Are bamboo floors easy to care for?

They sure are! Bamboo floors boards are naturally very durable but are also coated with a scratch resistant coating to add extra protection against everyday wear and tear.

A regular clean with a vacuum cleaner and wash with a damp (though not wet) mop will remove any dust or sand particles that may scratch or damage the floor surface.

Can I install my own bamboo floor?

Yes. Bamboo flooring has a 4 sided locking system which makes it suitable for simpler DIY installations.

It is faster and easier than traditional tongue and groove installations as no glue is required and the floor can be walked upon as soon as it’s laid.

However for best results and for warranty purposes, installation by a professional installer is always recommended.

Carpet Hotline have a trusted team of professional installers and we offer a one year workmanship warranty on every installation.

How long is the manufacturer’s warranty on bamboo flooring?

Our range of bamboo flooring has a 25 year structural plus 25 year surface wear warranty for residential installations.

Commercial installations come with a 10 structural integrity warranty.

On what type of floors can I install bamboo flooring?

Bamboo flooring can be installed over almost any kind of floor as long as it is in fairly good condition, level and well adhered to the subfloor. As such, it can’t be installed over existing carpet and underlay.

When installing over an existing flooring, it is important to be mindful of the total finished height as it may affect doorways, skirting boards and low lying electrical outlets.

Can I install bamboo flooring in the kitchen?

Although not recommended for wet areas such as bathrooms or laundries, a bamboo floor is great addition in the kitchen.

Naturally tough and hard wearing, it is suitable for high traffic areas and will easily cope with any water or moisture spills as long as they are dealt with as soon as possible.

Can bamboo flooring be installed in my bathroom?

Even though bamboo has high water resistant qualities, it is still a natural material and therefore will not withstand high moisture content such as steam.

It is important to note that installing bamboo flooring in a wet area such as a bathroom or laundry will void the manufacturer’s warranty.

What is Strand Woven bamboo flooring?

The term “strand woven” refers to the way the bamboo floor has been manufactured.

In the strand woven manufacture process, bamboo is mechanically stripped and heated before being woven together and laminated under extreme pressure.

This process creates a much harder floor than either of the traditional Horizontal or Vertical grain manufacture processes which both produce a softer bamboo that is more prone to dents and scratches.

The strand woven process also produces a floor that is much harder and denser than traditional bamboo flooring and indeed other hardwood floors.

What is the difference between Hot Press Strandwoven bamboo flooring and Cold Press bamboo flooring?

Hot Press Bamboo flooring is compressed to 15% more density than cold press bamboo flooring making it heavier and denser and therefore much longer lasting.

It also has more consistency in moisture content as the hot press technique allows the moisture content to be released more evenly from the bamboo, ensuring no pockets of moisture remain within the floorboard.